Privacy Policy
VoIPTeck.com respects your privacy. We are committed to protecting your privacy. We will never sell, trade or rent your personal information to anyone. We use the information we collect from you to process your order and provide a more personalized shopping experience. When you shop with us, all personal information is encrypted and sent to us via a secure server. Encryption ensures that no one can access your information. We keep our customers information on file to make future transactions easier for our client. If you do not wish to have your information saved you may contact us at: sales@voipteck.com and we will respond promptly. We do not send out advertisements without customer permission.
Return Policy
Please call us at 716-462-6783 or 1-877-635-8647 to obtain a Return Authorization Number (RMA) or email us at Returns. Return Authorization requests will be processed within 24 hours of the request, Monday through Friday, not including holidays. Your order numbers must match our documentation & records regarding the issue. Refunds are processed in the same form as original payment used for purchase up to 1 to 15 days upon us receiving the return. We can only refund initial shipping charges or return shipping charges incurred by you if item is defective or return is a result of an error on our part.
* Shipping orders may be returned within 30 days of signed delivery, accompanied by a copy of original receipt.
* All returns MUST be pre-authorized by phone or email (Return Authorization number must be included with returned shipment).
* Items which have been returned after 30 days will not be accepted and will be re-shipped at customer's expense.
* A full refund for the returned product(s) will be issued ONLY if returned item is new re-sellable condition.
* Products in new re-sellable condition are described as having NO scratches, dents, fingerprints or otherwise show any signs of use.
* Items which show signs of use will be subject to a 15% restocking fee.
* Custom manufactured items are non-returnable.
* Items must be returned in the original box.
Satisfaction Guaranteed
VoIPTeck.com stands behind our products and guarantee your satisfaction. All items purchased are guaranteed to be free of defects. Should you receive an item that is defective or damaged we will gladly accept the return and replace it with new product within 2 days of the receipt of your product. Please return the item in original packaging and condition within 30 days. We cannot accept returns of items that have been used. Please be sure to inspect all items before using to ensure that they are free of defects. We are not able to refund shipping charges incurred unless item is defective or return is a result of an error on our part.
VoIPTeck.com can provide fulfillment, provisioning and warehouse services for VoIP service providers and integrators.
This allows service providers to focus on customers without the burden of inventory, logistics and product returns.
VoIPTeck.com Offers:
- Same day shipping on orders received by 5:00
- Global Shipping
- Daily activity reports
- IP endpoint provisioning
- Branding
- Service Provider Collateral with every shipment
- Private stocking of equipment
- Quick turn around on returns
- Equiptment Leasing
Call us using our Quick Quote! service at 1.877.635.VOIP (8647) or click here to request more information.
